01
Structured onboarding
Ramp-up support across access, tooling, rituals, and delivery expectations.
Build, Integrate and Scale Your Contact Center
Specialized engineering for Five9, Genesys Cloud, NICE CXone and the systems around them. We support implementations, integrations, platform improvements and ongoing engineering work for US contact center teams.
Contact Center Engineering
Engineering forCloud Contact Centers
We help teams implement, integrate, extend, and support modern contact center platforms including Five9, Genesys Cloud, and NICE CXone. From IVRs and outbound campaigns to CRM integrations, APIs, reporting, and custom workflows, our engineers can support defined projects or work alongside your internal team on an ongoing basis.
Capabilities
Implementation & Configuration
New contact center rollouts and platform configuration for Five9, Genesys Cloud, NICE CXone, and similar systems — from initial setup to production readiness.
CRM & API Integrations
Connecting your contact center platform to Salesforce and other business systems through APIs, webhooks, and custom middleware.
Inbound & Outbound Workflows
IVR design, call-flow development, routing logic, and inbound/outbound campaign configuration built around how your team actually works.
Custom Engineering
Custom development around your contact center platform — scripting, automation, and software that extends what the platform offers out of the box.
Ongoing Support & Managed Services
Continued engineering and technical account support after go-live, so platform changes, integrations, and fixes don't wait on a vendor queue.
Dedicated Contact Center Engineers
Engineers who embed with your team for as long as you need extra capacity — for a single project or as a standing part of your engineering org.
Built for Enterprises
Enterprise-Ready Engagement Model
A complete, end-to-end model designed for secure, scalable, and successful engineering engagements.
02
Managed replacement coverage
If a profile is not the right fit, SOTR manages the replacement process and ramp-up.
03
Procurement-ready
NDA, SOW, IP assignment, contracts, invoicing, and procurement documentation can be handled as part of the process.
04
Hardware and access logistics
SOTR can support onboarding logistics, hardware coordination, access setup, and operational ramp-up.
05
Senior Engineers Only
We only place senior profiles with relevant production and industry experience.
06
TLM + Account Manager Support
Squads can include technical leadership and account management so the engagement stays aligned.
What Engineering Leaders Say
Independent reviews from enterprise teams we've supported with senior engineers, squads, and DevOps/SRE.