Your rollout is moving slower than the business
Get hands-on engineering capacity for configuration, migration, testing, and production readiness.
Senior Engineers for the Contact Center Work Your Platform Can't Do Alone
Add hands-on engineering capacity around Five9, Genesys Cloud, or NICE CXone — from implementation and CRM integrations to IVRs, workflows, reporting, and ongoing platform improvements for US teams.
72hto present matched senior engineers
UStimezone overlap
Seniorproduction-ready profiles
When teams call us
Contact center work should not wait on a vendor queue.
We add the engineering capacity to unblock the platform work your operation already knows it needs.
The platform works, but the workflow does not
Close the gaps between your contact center, CRM, internal tools, and the processes agents rely on every day.
Your team needs help without another long-term hire
Bring in senior engineers for a focused initiative, or keep the right people embedded as priorities evolve.
For contact center consultancies
The engineering partner behind the platform work.
You bring the customer context and contact center expertise. We bring the senior engineers to build what the platform and the engagement require.
Extend your delivery team
Add senior software engineers when a client engagement needs more hands for integrations, custom development, or platform work.
Keep the client relationship yours
We work behind your delivery team or alongside it, so you can stay focused on strategy, adoption, and the customer outcome.
Ship the technical layer
From API work and data flows to workflow automation and documentation, we take ownership of the engineering backlog around the platform.
Contact Center Engineering
Engineering forCloud Contact Centers
We help teams implement, integrate, extend, and support modern contact center platforms including Five9, Genesys Cloud, and NICE CXone. From IVRs and outbound campaigns to CRM integrations, APIs, reporting, and custom workflows, our engineers can support defined projects or work alongside your internal team on an ongoing basis.
Capabilities
How we help
Engineering support for the platform and everything around it.
Launch or rescue an implementation
Move a Five9, Genesys Cloud, or NICE CXone rollout from planning to production with engineers who can own the configuration and the work around it.
Connect the systems your agents use
Integrate the contact center with Salesforce and other business systems through APIs, webhooks, and middleware that fits your existing architecture.
Turn workflows into working software
Build IVRs, routing logic, call flows, and inbound or outbound campaign workflows around the way your operation actually runs.
Make the platform fit your operation
Add scripting, automation, reporting, and custom integrations when the platform's out-of-the-box capabilities stop short of what the business needs.
Keep platform work moving after go-live
Handle changes, fixes, integrations, and improvements with ongoing engineering support instead of waiting on a vendor queue or an overloaded internal team.
Add senior capacity to your team
Embed dedicated engineers for a defined project or as a standing part of your engineering organization, with timezone overlap for US teams.
What you get
Engineering that leaves the operation stronger.
A production-ready configuration
Flows, routing, campaigns, scripts, and integrations configured, tested, and ready for the operation to use.
The integrations your roadmap needs
Reliable connections between the contact center, CRM, data, and internal systems — with the engineering work documented.
A backlog that keeps moving
A senior engineer or small pod that can stay after launch to handle improvements, fixes, reporting, and new workflows.
A clean handoff to your team
Clear documentation, decisions, and operating context so your team can maintain the solution with confidence.
Flexible engagement
Start with the work in front of you.
Scoped project
Bring in the right engineers to deliver a defined implementation, integration, migration, or workflow initiative.
Embedded engineer
Add a senior specialist to your team for the duration of a client engagement or a critical platform backlog.
Ongoing platform pod
Keep a small, accountable engineering team close to the platform as your clients, channels, and requirements grow.
Built for Enterprises
Enterprise-Ready Engagement Model
A complete, end-to-end model designed for secure, scalable, and successful engineering engagements.
01
Structured onboarding
Ramp-up support across access, tooling, rituals, and delivery expectations.
02
Managed replacement coverage
If a profile is not the right fit, SOTR manages the replacement process and ramp-up.
03
Procurement-ready
NDA, SOW, IP assignment, contracts, invoicing, and procurement documentation can be handled as part of the process.
04
Hardware and access logistics
SOTR can support onboarding logistics, hardware coordination, access setup, and operational ramp-up.
05
Senior Engineers Only
We only place senior profiles with relevant production and industry experience.
06
TLM + Account Manager Support
Squads can include technical leadership and account management so the engagement stays aligned.
What Engineering Leaders Say
Independent reviews from enterprise teams we've supported with senior engineers, squads, and DevOps/SRE.